Pre-owned Process

When you purchase an item from National Office Interiors and Liquidators, we want you to receive a quality product. In order to do that, we strive to make sure every item is up to standard.  We know you make certain assumptions about how your item should be when you get it and we do our best to make sure you are satisfied.

There is a process that is set into action the moment your item is pulled for delivery. Here is what you can expect:

  1. Overall function
    Each item is checked to make sure all parts are functional. That means levers work, we fine tune adjustments, and drawers and cabinets open freely.
  2. Cleaning
    You don’t want a dusty or dirty item and we won’t send you one. That’s why we make sure that each item is cleaned from top to bottom. That means tending to everything from metal to upholstery.
  3. Repair
    If an item needs minor repair, we take care of it. That may mean adding a new lever to a chair, replacing a missing screw or lock, or adding a new handle to a desk.
  4. Refresh
    Occasionally an item may have some surface stains or scratching. It could also be faded or worn. You can trust we will do our best to renew those minor issues for you. Whether that means painting, staining, or reupholstering; we want our products to meet your expectations.
  5. Packaging
    It doesn’t do much good if we do all of the above only to have it get roughed up during pickup or delivery. Each item we send out is wrapped, or boxed as needed.