When you hire an office manager, you have certain expectations of what the manager will do for you. It’s difficult work, but you feel the person that is your choice should be able to handle the job. Your expectations are along these lines:
- Your manager will set work objectives and reasonable goals for your employees.
- Your manager will motivate your employees to do their jobs accordingly.
- Your manager will measure an employee’s progress against set goals.
- Your manager will be able to communicate shortfalls and successes to your employees.
- Your manager will reward employee performance accordingly.
- Your manager will provide for your employees’ ongoing development and training.
- Your manager will offer fair, timely and candid performance feedback to your employees.
- Your manager will give opportunities for improvement to your employees.
Another quality is excellent verbal skills. If your manager can’t speak well what kind of an impression will that make on your clients and employees? Along with that is, having excellent writing skills as well is needed. Having the ability to use logic, syntax, and grammar when writing is important.
Two other qualities are having a good work ethic and team playing skills. Your manager needs to show up on time, ready to work and stay until the work for that day is completed. With team playing skills, they should be able to make needed improvements on ideas and share relevant information. Another skill is to be able to lead and supervise others without abusing that power.
When you have a manager, who does the above tasks, then your business office will flow smoothly. But what happens if your office manager isn’t doing the job correctly?
If your manager isn’t doing their job, here could be some problem areas which will need to be handled:
- Over-sensitivity: If your manager can’t be honest and direct with the staff, this is a warning sign. Your manager needs to address any issues or problems and move onto the next issue without a grudge if there is a problem too. If they can’t address a problem, or let feelings fester on their end after things seem to get solved, other problems will arise. If your manager shrinks from their duties and doesn’t want to confront problems with employees also, then they aren’t doing their job.
- Focus on small tasks: If your manager only focuses on small tasks, it may be because they can’t do the job they were hired for.
- Doesn’t complete deadlines: If your manager can’t complete a project or set a deadline, then how will your employees do these things? Your manager sets an example and if the example is a poor one, then you’re going to have low job performances from other employees.
- Long hours: If your manager is working long hours, it could mean they’re incompetent at their job. To be effective at work, priorities must be made and pacing yourself is necessary. If your manager is working late, coming in early and doesn’t take time off; then they can’t manage themselves. If they can’t manage themselves, then they can’t manage anyone else. Be careful here though. They may be very good at the job, but they may just need your help balancing work and the rest of life.
- Looks for non-threatening hires: If your manager doesn’t know to hire people who are smarter than them, then they are threatened by their own incompetence. A manager who has self-confidence won’t feel threatened by a potential employee.
- Looks for opinions from consultants: If your manager is always hiring consultants to find alternative methods or suggestions about an issue. This way while the consultant is doing the work finding alternate solutions, then the manager can put off making a decision. The debates over the choices can take days or even months before a decision needs to be made.
There are few jobs as important as an office manager. They would be responsible for making sure that all employees are working diligently and important information is being circulated throughout the organization. They coordinate management and support, deal with vendors and manage payroll. They may control petty cash, price office supplies, and even interview job applicants. Your manager must have sound judgment then. So, choosing the right manager for your office is of the utmost importance.
Hiring a manager who makes your business run smoother is essential.