Customers can have reasons for not coming back to you for repeat business. Sometimes, it’s a personal preference, or you may no longer supply what they need. But if the reason is because of something that you or your employees did, then that is a problem. So, what are some mistakes you or your employees could be doing that may be driving business away? Common mistakes which can be made There are some common mistakes...
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Employees are bound to make mistakes. It’s part of work life. As a manager or supervisor, you are called on to deal with the ramifications of the mistakes and figure out strategies for moving forward. It may seem that it’s easier to just let the employee go and find a replacement. After all, if you’re having problems with someone, starting fresh with someone new sounds appealing. It’s also daunting to think about dealing with a problem employee. Most people...
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One of the most difficult parts of being a manager is dealing with employee mistakes. They happen all the time and make your life difficult. It's understandably frustrating, but you can't allow employee missteps to become your sole focus. Why? It demoralizes the employee and can create a negative environment in the office. One important rule you should remember is to discuss an employee's missteps in private. While it's appropriate to give positive feedback publicly, never point out mistakes...
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