By entering into an agreement with National Office Interiors & Liquidators (NOIL), you agree to the following terms and conditions:
National Office Interiors & Liquidators
1502 E Hadley Street, Suite 150
Phoenix, AZ 85034
If the quality of the product you purchased does not match the condition identified on our website, we will work with you to correct the issue. If we are unable to provide it or one similar, return the product within 30 days for a full refund including the freight fees. Please connect with our Customer Care department for support, (602) 269-8100. Custom and special orders for new manufactured goods are non-returnable, unless the error is on our end.
All sales are final “ exception if a product has been mislabeled or damaged by our team.
Occasionally local clients are granted a return or exchange, the refunded amount will be for the purchase price of the item, less the initial delivery/transfer/shipping charge and applicable restocking fee.
Any item(s) being returned must be in its new/original condition as received unless returning a damaged item. Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If you choose to cancel a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee of 15%-30%.
In order to return any product you must obtain a return authorization. Please contact your sales representative to see if your item may be returned or exchanged. All shipping costs associated with returned merchandise will be the customer’s responsibility unless otherwise verified with a store manager.
If the customer is not available to accept a scheduled delivery any re-delivery fees assessed by the carrier will be the responsibility of the customer.
Any orders canceled after the item(s) already shipped out will be charged for the initial shipping and return shipping charges. Plus a restocking fee of 15%-30%.
Any cancellation of an in stock item is subject to a 10% cancellation fee if cancelled within 24 hours of the order being placed.
If the customer elects to pay cash for their order and the order is cancelled by the customer or NOL, the refund will be paid with a check via mail issued to the name and address on the account the order is associated with. Stores do not keep cash on hand and do not have funds needed to process refunds for cash.
Shipping & Damages
We offer shipping throughout the USA and to other countries including Europe, Australia and Canada. There will be an added cost for the transportation of merchandise being shipped outside the USA (please contact a sales agent for specific information regarding this added charge). International customers will be responsible for any and all duties/customs/brokerage and entrance fees that may get applied to shipments crossing the border. Please check with your local custom agents regarding these charges.
Larger shipments that cannot be delivered via regular ground service will require a special LTL service.
LTL (freight ranges between 100 to 20,000 lbs.) for large shipments covers curbside delivery only. This type of shipment will require someone to be present for the delivery and the inspection of the merchandise.
If at the time of delivery the Bill of Letting (BOL) is signed merchandise is received in good condition any damage claims will be denied. We strongly suggest you inspect the merchandise before the BOL is signed.
If there is damage or discrepancy on your order, call your sales rep immediately or the NOIL shipping department and require the transportation agent endorse the extent of damage or shortage. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions.
We must receive the damaged merchandise before any replacement/refund will be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise cannot be picked up if it is not in its original packaging.
A minimum shipping charge of $80 is charged for all out of state freight or LTL to help cover the fees from shipping companies.
Additional shipping fees may apply to orders delivered to residential address which may or may not include Lift Gate fees by the LTL trucking company.
NationalOfficeInteriors.com warranty obligations are limited to the terms set forth below:
The NationalOfficeInteriors.com warranty only covers items that are listed as being under the NationalOfficeInteriors.com warranty on the individual product page.
Customer is solely responsible for applicable shipping and handling charges.