Once upon a time, the role of tech support was to provide help to people in the office with their computer and other technical problems. It’s more and more common for employees to work at home, while they’re travelling, at client offices or at other off-site areas. Companies who want their workers to be able to function as effectively as possible need to provide technical support to all workers, not just those in the office....
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Technical experts have a vast amount of knowledge about many things. Some are excellent at communicating with many different people. Others don’t have much experience or training when it comes to communication skills. Typically, because of the nature of some technical jobs, these people spend most of their time communicating with other experts. They share much of the same knowledge and have similar personalities. Some haven’t spent much time working with others because the nature...
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Organization is a struggle for every office. Between papers, books, files and other materials, it’s easy to end up with a cluttered environment. Organization helps in practical ways. If you’re well-organized, you can finish your work in a timely manner, project a professional image and keep track of critical documents. Business storage solutions can help you with these issues. The advantages of the good storage solution include: Reducing clutter Helping you organize documents Making your...
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It would be wonderful if everyone could come to work focused on being productive. In a dream world, people wouldn’t get frustrated with one another and take work issues personally. Unfortunately, people are susceptible to emotional and personal conflicts. While some people are able to confront and deal with issues calmly and professionally, other people employ negative tactics. Undermining is a common behavior people use when they are frustrated or angry. It’s a way of...
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Your employees may go through challenging times while they work for you. These might include family illnesses, deaths, divorces, child custody battles and many other circumstances. Personal difficulties can affect a person’s performance in a variety of ways. As a manager, it is tricky to navigate personal issues at work. You don’t want to pry into people’s lives but you can’t allow the performance deficiencies to go unnoticed. You’ll have to work carefully to help...
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All offices need occasional updates. The last thing you want is an office that looks shabby or out of date. This will give customers the impression that your skills, services and products are out of date. Your reception room is more than just a room. It’s a place to make first impressions and show customers what your company is all about. It’s an opportunity to help customers form positive opinions right from the start. When...
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Getting along with your co-workers and leading your team is always a priority. However, it can be challenging for anyone to navigate the complex web of emotions and frustrations that are present in the workplace. It takes more than standard intelligence, also known as IQ, to succeed when working with a variety of personalities. While typical intelligence is important to performing any job, it’s not the only important factor. There are people who perform well academically and do well...
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Your employees’ self-esteem and confidence depends, in part, on the feedback they receive from you. They need to feel that you understand and appreciate their efforts and accomplishments. Employee reward systems exist so that team members understand that you value them and their contributions. Often times, employees are rewarded in a variety of ways. Sometimes, these rewards aren’t in line with company values and other times, the benefits aren’t sufficient to motivate employees and make them feel like they...
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Employees pay more attention to their company’s leadership than executives, managers and company owners sometimes realize. Your team notices everything you say and do. That’s why it’s so important that what you say is consistent with what you do. It’s easy to fall into the trap of giving employees positive messages then unintentionally contradicting these messages through your behavior. While you may have the best intentions, it’s easy to send demotivating messages when you get caught up in other tasks....
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As an employee, you should be able to look to your manager as an example of how to behave in the office. The manager should set the standard of conduct in the workplace. Unfortunately, some managers behave inappropriately and don’t always set a good example. Sometimes, they do small things that make you uncomfortable. Other times, a manager’s behavior can go beyond what makes you uncomfortable and actually become a serious workplace issue. You will need to decide whether your...
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